Agenda Packets - 2023/03/03 - Laserfiche WebLink

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7.2. Collection Days. SPRI shall provide Day -Certain Collection. Unless otherwise agreed to by the parties hereto, Collection Services will be on Monday, Tuesday, Wednesday, Thursday and Friday. Prior to 19 , SPRI will notify each resident of the day of Collection Service. 7.2.1 SPRI may request a change in the day of pickup by requesting such change in writing to the City at least thirty (30) days from the proposed date the requested change is to take effect. A change shall be effected only upon authorization from the City and fourteen (14) day notice to the resident. 7.2.2. SPRI shall bear all costs involved in notifying residents of approved schedule changes. 7.3. Holidays. SPRI will observe all legal holidays, described on Exhibit A hereto, ,on which their offices and operations will be closed. When holidays fall on a weekday, the collection for each day of that week after the holiday shall be made one (1) working day later. 7.4. Street Improvements. The City reserves the right to improve any street or alley which may prevent SPRI from traveling its accustomed route or routes for collection. 8. Administration. 8 . 1. Offices. SPRI shall maintain an of f ice equipped with telephones and staffed with sufficient personnel to handle complaints, orders for special service, and/or to receive instructions. 8.1.1. The office shall be staffed from 7:30 a.m. to 4:00 p.m., Monday through Friday (except holidays). 8.2. Complaint Logs. SPRI shall maintain a monthly written log of all complaints, the date thereof and the action taken pursuant thereto or the reason for non -action. A copy of each monthly log shall be provided to the City Administrator upon request. 8.3. Records. SPRI shall keep complete and accurate records in accordance with generally accepted accounting practices and shall make available for inspection by the City any and all of such records upon request by the City. 8. 4. Billing. SPRI shall bill and collect monies due from residents for Collection Service. 8.5. Change in Ownership. SPRI shall provide notice to the City of any change of stock ownership of SPRI and SPRI shall provide the City with an affirmative undertaking regarding this Contract by the buyer of the SPRI stock.