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M070HOLA SOLUTIONS QUOTE-2) 82 MV C (18) Standard not accept the completion of Motorola responsibilities or rejects a Motorola service deliverable within five business days of task completion or receipt of a deliverable, whichever may be applicable. Service completion will be acknowledged in accordance with the terms of the Agreement and the Service Completion Date will be memorialized by Motorola and Customer in a writing signed by both parties. PROJECT ROLES AND RESPONSIBILITIES OVERVIEW MOTOROLA PROJECT ROLES AND RESPONSIBILITIES A Motorola team, made up of specialized personnel, will be assigned to the project under the direction of the Motorola Project Manager. Team members will be multi-disciplinary and may fill more than one role. Team members will be engaged in different phases of the project as necessary. In order to maximize efficiencies, Motorola's project team will provide services remotely via teleconference, web-conference, or other remote method in fulfilling its commitments as outlined in this SOW. The personnel role descriptions noted below provide an overview of typical project team members. One or more resources of the same type may be engaged as needed throughout the project. There may be other personnel engaged in the project at the discretion of and under the direction of the Project Manager. Motorola's project management approach has been developed and refined based on lessons learned in the execution of hundreds of system implementations. Using experienced and dedicated people, industry- leading processes, and integrated software tools for effective project execution and control, we have developed and refined practices that support the design, production, and testing required to deliver a high-quality, feature-rich system. Project Manager A Motorola Project Manager will be assigned as the principal business representative and point of contact for Motorola. The Project Manager's responsibilities include the following: • Host the Welcome/IT Call. • Manage the Motorola responsibilities related to the delivery of the project. • Coordinate schedules of the assigned Motorola personnel and applicable subcontractors/supplier resources. • Manage the Change Order process per the Agreement. • Maintain project communications with the Customer. • Identify and manage project risks. • Collaborative coordination of Customer resources to minimize and avoid project delays. • Conduct remote status meetings on mutually agreed dates to discuss project status. • Provide timely responses to issues related to project progress. System Technologists The Motorola System Technologists (ST)will work with the Customer project team on system provisioning. ST responsibilities include the following: Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola(the Underlying Agreement"")that authorizes Customer to purchase equipment and/or services or license software(collectively""Products"").If no Underlying Agreement exists between Motorola and Customer,then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products. Page 11