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070HOLA SOLUTIONS QUOTE-2) 82 MV (18) Standard • Provide consultation services to the Customer regarding the provisioning and operation of the Motorola system. • Provide provisioning and training to the Customer to set up and maintain the system. • Complete the provisioning ownership handoff to the Customer. • Complete the project-defined tasks as defined in this SOW. • Confirmation that the delivered technical elements meet contracted requirements. • Engagement throughout the duration of the delivery. Technical Trainer 1 Instructor The Motorola Technical Trainer/ Instructor provides training either on-site or remote (virtual) depending on the training topic and deployment type purchased. Responsibilities include: • Review the role of the Learning eXperience Portal ("LXP") in the delivery and provide Customer Username and Access Information. CUSTOMER PROJECT ROLES AND RESPONSIBILITIES OVERVIEW The success of the project is dependent on early assignment of key Customer resources. In many cases, the Customer will provide project roles that correspond with Motorola's project roles. It is critical that these resources are empowered to make decisions based on the Customer's operational and administration needs. The Customer's project team should be engaged from project initiation through beneficial use of the system. The continued involvement in the project and use of the system will convey the required knowledge to maintain the system post-completion of the project. In some cases, one person may fill multiple project roles. The project team must be committed to participate in activities for a successful implementation. In the event the Customer is unable to provide the roles identified in this section, Motorola may be able to supplement Customer resources at an additional price. Project Manager The Project Manager will act as the primary Customer point of contact for the duration of the project. The Project Manager is responsible for management of any third-party vendors that are the Customer's subcontractors. In the event the project involves multiple locations, Motorola will work exclusively with a single Customer-assigned Project Manager (the primary Project Manager). The Project Manager's responsibilities include the following: • Communicate and coordinate with other project participants. • Manage the Customer project team, including timely facilitation of efforts, tasks, and activities. • Maintain project communications with the Motorola Project Manager. • Identify the efforts required of Customer staff to meet the task requirements in this SOW and identified in the Welcome/IT Call. • Consolidate all project-related questions and queries from Customer staff to present to the Motorola Project Manager. • Approve a deployment date offered by Motorola. • Monitor the project to ensure resources are available as required. • Attend status meetings. • Provide timely responses to issues related to project progress. • Liaise and coordinate with other agencies, Customer vendors, contractors, and common carriers. Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola(the Underlying Agreement"")that authorizes Customer to purchase equipment and/or services or license software(collectively""Products"").If no Underlying Agreement exists between Motorola and Customer,then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products. Page 12