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A <br />1. MAINTENANCE SERVICE COVERED. Starting on the service cc=enc2ment date oration (hereinafter, <br />and subject to the provisions of this agreement, MaSys Corp <br />referred to as "MaSys") service representatives or its agents will provide customer <br />with the necessary maintenance services to mainttain'rhe eeivement all listetroubeocallseiI <br />in good operating condition. in addi uoa, .--,- <br />regards to any problems that customer may have with the system, including ENFORS <br />applications (covered under separere agreement), comaeunications, TI-provided software, <br />including operating systems and any r.the_ Ti-provided utility packages, operator <br />errors, or procedural questions. Ma Sys Corporation will not provide support for <br />operator errors or programming problems with non -Ma Sys provided application software. <br />MaSys shall provide travel, labor, tnd parts for maintenance services to the Customer <br />in accordance with the applicable coverage: <br />Basic Coverage: 8:00 a.r :oO p.m., Monday through Friday <br />(Holiday. :eluded) <br />There is a g.'ra=eel response co service requests within 4 working <br />hours. McSys will not charge emergency rates if service personnel are <br />on site after the above hours. When necessary to remove equipment from <br />the ed <br />MASYSwill�provide ianloaner eunit sofrsimilar ttype ountil thee <br />hours,an 48 <br />and original unit <br />is repaired No Charge. <br />For the purposes of this Agreement the term "Holidays" shall refer tc days desig- <br />all be <br />signated <br />Fnated as ederal,StateooraLocalylawcforitherdays suspensionhofhordinaryeby applicable <br />business: <br />New Year's Day <br />January 1 <br />Date Designated <br />Washington's Birthday <br />Date <br />Designated <br />Memorial Day <br />July <br />4 <br />Independence Day <br />Date <br />Designated <br />Labnr Day <br />Date <br />Designated <br />Ccl=bus Day <br />Date <br />Designated <br />Veterans Day <br />Date <br />Designated <br />Thanksgiving Day <br />December 25 <br />Christmas Day <br />2, pkr.TS, SUPPLIES OR ACCESSORIES. In no event shall any parts, supplies or <br />accessories be used by Customer for the Equipment which do not meet applicable <br />MASYS specifications. <br />3, ATTACHMENTS AND ALTERATIONS. Customer will not make any alterations in the <br />Equipment or any attachments without thirty (30) days prior written approval <br />of the change or alteration by MASYS. Any work performed by MASYS Service <br />Represenativeed or <br />of the <br />Customertshall sbeecharged tto the ed by �Customer ZAt MASYSncontractedthourly rates, <br />plus expenses. ' <br />4. PROGRAMS AND PROGRAM MODIFICATIONS. Custcr:^_r shall be responsible for making <br />current programs available to MASYS Service Representatives at the time maintenance <br />service is rendered. Charges for the development and implementation of program <br />modifications are not included in the maintenance services provided pursuant to <br />this Agreement, and, vvon request, Customer will be furnished with information <br />regarding MASYS charges for such services. <br />used in <br />covered <br />this <br />eement <br />5, MATERIALSfurnished The on an exchange basis beingenew or1eefurbish dy f equalrq quality may be <br />furnished <br />PAGE 2 of 6 <br />