Agenda Packets - 1989/05/15 - Laserfiche WebLink

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INTRODUCTION AND BACKGROUND This report is the outcome of the of the City of Mounds View s Customer Relations Committee. This group consisted of employee representatives from all departments and was assisted by an outside consultant. The Committee met from November, comtrittee 1988, through March, 1989, discussing members perceptions of customer service levels in the City. Generally, the Committee determined that employees of the City of Mounds View are doing a good job serving their cusromers. The recommendadons offered are intended to help make customer service even more effective, building on a foundation that already appears to be quite firm, RECOMMENDATIONS iT IS RECOMMENDED THAT: An individual should be at the hunt receptionist d�k at all �--- times [o �t n,crn e _-' --- - Continua! coverage of the front desk prOVides customers with fast and efficient assistance; both in -person and telephone callers. 2. IT IS RECOMMENDED THAT: Individuals leavinv another individual :vita;,, rt,.,:. �_��ty Hall premises inform Customer questions may be answered by other department personnel or customer, may be given specific information regarding return calls when interdepartmental communication is enhanced. 3• LT 1S RECUat into ED THAT: TMenm� aze �ered in no mor_ ern three r_n sy�ut�] that L�:o ni :Q telephone calls__ az��ed in the following manner "City of Mounds View, how ma ----.�_ _vour cs. The City receives many telephone calls each day. The receptionist may not be able to answer all the incoming calls within three rings. All employees are trll encouraged to answer the incoming telephone tails when the receptionist is unable to auwer.