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-2- <br />4. IT IS RECOMMENDED THAT: Incomin¢ Police Department telephone callers <br />should be asked if it is an emergency. If so, they should be asked to can 911 <br />If thev are unable to do so. a Police _Department enp>nyee should be told <br />immediately what line the call is on. <br />IT IS FURTHER RECOMMENDED TIW': Non -emergency Police_DDe artmcn <br />telephone_caHers be given the direct Police Department telephone number. 784 <br />3771. <br />The Police Department has recommended that emergency calls be referred to <br />911 because of a faster response time. <br />5. 1T IS RECOMMENDED THAT: A large current area map of the City of Mounds <br />View and ntrrounding areas be displayed in a location convenient to both <br />customers and staff. <br />Provision of this trap will allow staff members to give directions to customers. <br />6. IT IS RECOMMENDED THAT: A largreusable calendar be displayed to <br />inform staff of daily gc -A es in the Cin+. <br />Instai_larior of this calendar w a l allow staff members to more accurately give <br />infonration to customers regarding upcoming City activities such as committee <br />and council meetings, recycling days and special city events. <br />IT IS RECOMMENDED THAT: New employees be assigned an <br />interdepartmental representative to familiarize them with the operation of the <br />City of Mounds View by intrgducirrm them to other staff members. touring the <br />facilities, and going-over the general policies and procedures. <br />New employees will benefit from the exerience of the other employee and the <br />customers tvill benefit front having a well-informed new employee assisting <br />them. <br />e <br />J <br />