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civicplus.com 5 <br />CivicPlus Resident Portal <br />THE NEXT EVOLUTION IN DIGITAL RESIDENT ENGAGEMENT <br />CivicPlus Portal is a mobile-friendly, personalized <br />online hub from which residents can quickly, easily, <br />and securely obtain information, access resources, <br />discover services, complete transactions, and <br />interact with their local government administration. <br />It is the public gateway to the Civic Impact Platform, <br />empowering resident self-service from one central <br />location for everything from submitting forms, <br />referencing recent legislation, and engaging with <br />public meetings to managing individual alert and <br />notification preferences. <br />Personalized Resident Benefits: <br />• One username, password, or popular platform-enabled single sign-on (via Facebook, Google, Microsoft, or <br />Apple) to securely manage their user profile and interact with all their government resources and information. <br />• A personalized, customizable dashboard that serves as the launchpad to save frequently accessed digital <br />services, view past interactions, bookmark frequent payment options, and stay up to date with featured, <br />meaningful content. <br />• Anytime, anywhere access from any device. <br />• Enabling self-service form viewing, submission, and payments to support a variety of digital transactions from <br />parking permits and business licenses to pet adoptions. <br />• Easy management of individual communication preferences related to routine and emergency alerts, website <br />newsletters, and agenda & meeting notifications from one single view. <br />• A centralized hub to submit and track requests, such as public records requests, non-emergency issues, and <br />code enforcement complaints and violations. <br />Staff and Administrator Benefits: <br />• A low-maintenance tool for administrators to easily spotlight information, share content, and link to services <br />to further promote local government initiatives while improving public transparency and trust. <br />• Ability to consolidate digital services from multiple CivicPlus and third-party solutions into one intuitive, <br />accessible, and responsive interface. <br />• Consolidation of siloed alerts and notifications from the variety of solutions you control into a single view <br />residents to sign up for and manage. <br />• Localization of cross-department payments and forms in one place, including those from CivicPlus and third- <br />party solutions, enhancing residents’ convenience for increased payments and engagement. <br />• Multi-factor authentication options and optimized for security and accessibility.