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civicplus.com 32 <br />Implementation <br />PREMIUM PROJECT TIMELINE ESTIMATE <br />A typical Premium project takes ~12 weeks from contract execution to completion, though timelines may vary based <br />on organization size and project scope. All modules, features, integrations, services, and data imports outlined in the <br />statement of work will be configured and trained simultaneously to ensure 100% completion for launch at Phase 7. This <br />requires full commitment from the Mounds View's stakeholder team, starting with attendance at the Kick-Off Meeting. <br />Delays or missed requirements in module implementation may extend the project timeline. <br />Phases Timeframe Deliverables <br />PHASE 1: APPROACH ~2 Weeks <br />• Customer Signs Statement of Work <br />• Implementation Consultant Assigned <br />• Project Manager Meeting Scheduled and Completed <br />• Project Kick-Off Meeting Scheduled <br />PHASE 2: INITIATE ~1 Week <br />• Project Timeline Reviewed and Confirmed <br />• Customer Deliverables Identified <br />• Project Kick-Off Meeting Completed <br />PHASE 3: ANALYZE ~2 Weeks <br />• Customer Returns Deliverables <br />• Customer Returns Data Import Content <br />• CivicPlus Reviews Deliverables <br />PHASE 4: CONFIGURE ~3 Weeks* <br />• CivicPlus Configures Core Features <br />• CivicPlus Configures Module Features <br />• CivicPlus Completes Initial Data Import <br />PHASE 5: EDUCATE ~2 Weeks <br />• CivicPlus Conducts Staff Training <br />• CivicPlus Conducts Admin Training <br />• Customer Attends Training Events <br />• CivicPlus Delivers System Test Scripts/Guides <br />PHASE 6: OPTIMIZE ~1 Week <br />• Customer Completes Testing <br />• CivicPlus Refines Configured Items <br />• Customer Delivers Final Data Import Content <br />• Project Closeout Meeting Scheduled <br />PHASE 7: LAUNCH ~1 Week <br />• CivicPlus Completes Final Data Import <br />• CivicPlus 100% of Statement of Work Completed <br />• Project Closeout Meeting Completed <br />• Introduction Handoff to Customer Success Manager <br />PHASE 8: REFINE ~4 Weeks <br />• Customer Staff Go-Live <br />• Customer Connects Portal to Website <br />• Customer fully operational in their system <br />PHASE 9: DELIGHTED ~4 Weeks <br />• Customer Fully Operational <br />• Customer Agrees to be Reference <br />• Customer Announcement on CivicPlus Website <br />*Optional supplemental work may extend the Phase 4: Configuration timeline beyond the indicated timeframe.