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civicplus.com 37 <br />Data Center <br />• Highly reliable data center − Amazon AWS as the backbone <br />• Managed network infrastructure <br />• Multi-zone availability <br />• Fully redundant network <br />• System monitoring − 24/7/365 <br />• Full 24/7 SOC center with around the clock monitoring for malicious activity <br />Hosting <br />• Server updates & security patches <br />• Antivirus management & updates <br />• Infrastructure from Amazon AWS, a trusted partner for Infrastructure-as-a-Service <br />(IaaS) <br />• Web application firewall services from AWS <br />Disaster Recovery <br />Amazon AWS’ cloud hosting with cross-region disaster recovery enables us to have <br />services restored in a much shorter time frame with much more frequent backups. <br />• 8-hour guaranteed Recovery Time Objective (RTO) <br />• 24-hour guaranteed Recovery Point Objective (RPO) <br />• Monitoring pre-emptively for potential disaster situations <br />• Multiple data centers leveraging Amazon AWS’s availability (zones & regions) <br />• Full backups of customer data are done daily with a retention period of 1 year <br />Compliance <br />Amazon AWS offers multiple certifications for their Data Centers including the <br />following: <br />• SOC 1/ISAE 3402 , SOC 2, SOC 3 <br />• FISMA, DIACAP, StateRAMP & FedRAMP <br />• ISO 27001 <br />Continuing Services <br />Hosting & Security <br />CivicPlus protects your investment and takes hosting and security of our customers’ solutions seriously. Redundant <br />power sources and internet access ensure consistent and stable connections. You’ll find that our extensive, industry- <br />leading process and procedures for protecting and hosting your Community Development solution are unparalleled. <br />We offer secure data center facilities, constant and vigilant monitoring, and updating of your system, including 99.9% <br />guaranteed up-time (excluding maintenance). <br />CivicPlus uses third-party experts for regular security and penetration tests, ensuring product security against attack <br />vectors. SSL encrypted, user-controlled, role-based, and two-factor authentication are supported.