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civicplus.com 39 Features & Functionality In today’s complex world, keeping your community informed and safe requires a reliable, multi- channel communication system. As a leader within your local government, you understand the critical need to reach everyone instantly, whether it is during an emergency or for routine updates. CivicPlus offers the most user-friendly and comprehensive mass notification solution available, designed specifically for the needs of local governments. Communication with your residents is essential to every aspect of local government, so our Mass Notification system ensures your capacity to communicate with your residents quickly across a variety of channels. Our system allows you to send SMS text, voice calls (utilizing recorded messages or Text-to-Speech (TTS) functionality), social media alerts, and RSS feeds at high rates of speed. An easy-to-use, intuitive web interface lets you launch critical alerts to all communication channels and devices you leverage during emergencies. Simply select the applicable contact paths, compose a message or upload a pre- designed alert, and click send. Critical messages will then be transmitted simultaneously to all those selected. Our Mass Notification system is unsurpassed by any other vendor in the industry in sending capabilities. The system sends messages across networks at the following per minute rates: • Text-to-Speech messages and voice alerts – 12,000 per minute • SMS text messages – 60,000 per minute • Email messages – 50,000 per minute No two people have the exact same preferences for receiving messages. We provide you with multiple contact paths, enabling you to effectively and efficiently reach all intended recipients. With its speed and growing number of ways to send and receive communications, the possibilities to reach residents with our system are virtually limitless. CivicPlus offers a variety of packaging to best fit your organization’s needs. This Communicator Unlimited + Emergency Voice Package package includes the ability to send unlimited geo-targeted emails and push notifications to the mobile app, along with along with the ability to instantly push communications to a CivicPlus website, Facebook, X (formerly Twitter), and Nextdoor. This package also includes unlimited SMS and unlimited emergency- only voice messaging. Remove pink “blocks of” if Comm Flex gets voice. Make it black if Comm Unlim SMS gets voice.Public Alerting Channels • Email • SMS Text • Voice Call (ETN) • X (formerly Twitter) • Facebook • Nextdoor • Mobile App In addition, APIs can be utilized via webhooks to activate a variety of devices when an alert is sent. Sirens and public signage devices can also be activated by consuming CAP messages from both Atom and RSS feeds.