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civicplus.com 47 <br />Continuing Services <br />Hosting & Security <br />Redundant power sources and internet access ensure consistent and stable connections. We invest over $1.0M <br />annually to ensure we adapt to the ever-changing security landscape while providing maximum availability. CivicPlus’ <br />extensive, industry-leading process and procedures for protecting and hosting your site is unparalleled. <br />Maintaining the highest level of security for our customers’ systems and protecting the privacy of their data is the <br />cornerstone of our Mass Notification system’s philosophy. CivicPlus ensures the safety of its Mass Notification <br />application and the privacy of the data housed therein. Just as you protect your residents, we protect your investment. <br />Our 30 geographically distributed servers make storage limitations a non-issue. CivicPlus ensures the safety of its <br />equipment and guarantees compliance with all network and website vulnerability tests. <br />Your administrative team can be confident that our Mass Notification system will accommodate your department <br />needs with privacy and security. Customizable administrative access settings and reliable hosting means in times of <br />emergency, system security will be your last concern. <br />Security & <br />Availability Features <br />• 99.9% guaranteed uptime <br />• Protected department information and internal communications <br />• Cloud-based and geographically distributed <br />• Simultaneous use by multiple departments and agencies <br />• Role-based authorization <br />• Attribute-based authorization (content, task lists) <br />• In-transit and at-rest encryption <br />• Complete workload security (IDPS, firewall, monitoring/alerting) <br />• Security vulnerability testing, monitoring and remediation (OWASP) <br />• Additional security and server hardening measures <br />High Security <br />Standards <br />• SSL security <br />• OS-level firewall <br />• Authorization bypass security <br />• Cross-site request forgery (CSRF) security and cross-site scripting (XSS) <br />security <br />• SQL injection security <br />• Multiple data centers and redundancies <br />• Additional security and server hardening measures