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civicplus.com 46 <br />Super Administrators will be trained first to ensure complete familiarity with the system and a comfortable confidence <br />level for implementation once the system is launched. Trainings will also be held for other administrators to the level <br />required for their roles. <br />Finally, during this step, we will hold discussions with your key stakeholders to provide usage and guidelines policies <br />and help prepare your organization’s CivicPlus communication protocol. <br />GO LIVE & BEYOND <br />This is where the rubber meets the road − the launch of your new system! Should Mounds View desire, CivicPlus can <br />schedule and coordinate an introductory notification to residents, departments, groups, etc. This will allow your end <br />users to experience first-hand how the system works. It is a great way to validate your phone number database and <br />gather feedback from your organization. <br />CivicPlus doesn’t implement and run. We will continually support (available 24/7/365) and guide you through best <br />practices to maximize the value of the system. Additional virtual training and support is always available. We stand <br />behind our product and behind our customers.