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civicplus.com 49 <br />Features & Functionality <br />SeeClickFix 311 CRM is a resident engagement and service request management platform that empowers local <br />governments to streamline operations and foster community trust. Designed for local governments, SeeClickFix 311 <br />CRM enables residents to report issues directly to the relevant departments, track progress, and receive real-time <br />updates, while offering staff robust tools for efficient response and resolution management. The platform’s powerful <br />features, including mobile accessibility, duplicate request detection, and customizable reporting, make it easy for local <br />governments to address community needs effectively, build stronger resident relationships, and improve operational <br />efficiency. <br />Request & Work Order Management <br />IMPROVE STAFF EFFICIENCIES <br />• Easy-to-use mobile apps and website forms give residents a great experience allowing them to manage their <br />request. <br />• Built-in duplicate detection saves you time and money. <br />• Geolocation detection from photos for increased location accuracy and ability to upload multiple photos. <br />• Automatic assignment workflows and due date escalation notification for <br />quick documentation and resolution. <br />• Internal work orders created from service requests with related photos, <br />locations, and details. <br />• Easily configure public and private settings for request categories and <br />customizable questions. <br />• Easily log requests on behalf of residents with automatic updates sent. <br />• Support for marketing and rollout initiatives to ensure success at launch. <br />• Simple, clear report interfaces for quick access to data and core metrics. <br />• Recurring data exports tailored to your reporting requirements. <br />• Notification functionality for service request status. <br />• Mobile tools tailored to workers out in the field. <br />• Over 20 productized integrations and several API options. <br />CONSTITUENT PROFILES FOR RESIDENT MANAGEMENT <br />• View a resident’s profile with their history of interactions. <br />• Automatic creation of a resident profile. <br />• Tag profiles for grouping together (business owners, neighborhood watch groups, e.g.). <br />• Add notes to keep unique information to better personalize interactions with each resident. <br />ACCESSIBILITY COMPLIANCE <br />We continuously work to improve best practices and adherence to WCAG, iOS, and Android accessibility guidelines.