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civicplus.com 53 <br />Implementation <br />Project Timeline <br />From project kickoff to announcing the launch of your SeeClickFix 311 CRM Pro System, the implementation process <br />averages 14 weeks. For projects that include specific integration to an approved third-party system, the timeline <br />generally expands to 18-20 weeks. Your staff will work with a CivicPlus implementation consultant to establish a <br />workable schedule once final scope has been determined and your project kicks off. This overview provides you with <br />an outline of what to expect during each phase. <br />PHASE 1: <br />INTRODUCTION & <br />PLANNING <br />1 Week <br />• Project Kickoff Call (In some cases, Request admin <br />training will be completed during the kickoff call <br />– this is based on Implementation Consultant’s <br />discretion) <br />• Final project timeline developed <br />PHASE 2: <br />ACCOUNT CONFIGURATION <br />8-12 Weeks <br />• One-hour Request admin training (if not completed <br />during initial kickoff call) <br />• Customer configures account <br />• Identify branding standards for mobile app <br />• One-hour Conversations Admin Training <br />• Customer configures Conversations channels <br />• Optional Integrations: Customer will provide <br />integration deliverables, and Implementation <br />Consultant will assist in Integration Configuration <br />PHASE 3: <br />USER TRAINING & TESTING <br />4-6 Weeks <br />• One-hour Request user training <br />• One-hour Conversations user training <br />• Optional Integrations: One-hour end to end <br />integration testing call <br />• User testing and revisions <br />• Marketing call with Customer Success Manager <br />PHASE 4: <br />LAUNCH <br />1 Week <br />• Implementation Consultant assists in transfer to <br />Production Account <br />• Ongoing support for marketing launch with <br />Customer Success Manager <br />• Addition of web portal onto customer website