CC PACKET 07082014 - Laserfiche WebLink

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M ♦ Provide customer service to residents via telephone and other electronic communications (e.g., email, etc.). ♦ Provide feedback to the collection contractor as needed including service level change orders, complaints and other service related issues. ♦ Planning and coordination with county staff related to other new programs and services (e.g., food waste/organics collection). The new residential collection services would be for "single-family" households up through fourplexes (approximately 2,400 households). Above fourplexes are defined as commercial properties and would continue to be served by private, licensed haulers as they are now in an open hauling system. These City billing, public education and other administrative activities will include one-time set-up costs and ongoing operating costs. The new system would go through an initial transition period to establish new policies, programs and procedures. But once the new program has been in place for a while, the ongoing City administrative costs would likely settle down to a manageable level of effort. There is likely not enough ongoing work to justify a full new position. The additional, collective effort of staff on the City's solid waste team could add up to as much as one-half of a full time equivalent (FTE). Out-of-pocket public education expenses could be up to $10,000. Therefore, the City's total ongoing administrative costs could be up to about $50,000 per year. This is the equivalent of about $1.74 per household served per month. These are very rough, preliminary estimates that need further review and verification by the City. Comparison of Proposed Contract Prices to Current Rates Table 2 summarizes the current, weighted -average trash collection fees reported to the City per the annual "Garbage Hauler/Recycling License" application forms. These fees are averages of rates as reported by the three residential collectors, weighted by market share. The City's license application forms state "What fees will be charged?" But the forms do not explicitly define the fees as "base" fees (before other taxes and charges) or "totals" (e.g., after all collector -imposed surcharges, before taxes). Table 2 may or may not include fuel surcharges and other collector -imposed administrative fees. Also, Table 2 may or may not include recycling as these recycling fees are not explicitly itemized on the City's license application forms. There is some uncertainty about the accuracy of these license application — reported fees compared to actual residential rates as charged to residents.