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3) Business Records $16,800 (140 hours) <br /> Pro's: <br /> 1) The;City has a long-standing relationship with this company. <br /> (We are using their financial, payroll and utility billing <br /> software). <br /> 2) They provide software services to many Cities and Counties <br /> and thus have exposure to many different computer <br /> environments. <br /> 3) Their support staff is very good and are excellent problem <br /> solvers and communicators. <br /> Con's: <br /> 1) They have a hardware-related division and could use there <br /> consulting position to promote Dell Computers. <br /> 2) Located out of the Metro Area. Often times they want mileage <br /> and travel related expenses. <br />