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• Get a Valid Assessment of the Public's Concerns and Evaluation of the Council's <br /> Performance. <br /> 9. 3.83 Do we tend to rely on the fact they we were"elected" as sufficient feedback, or <br /> on the phone calls we get and the comments of the few who show up for <br /> council meetings? (Low) Or, do we proactively use a variety of market <br /> research feedback techniques such as focus groups, surveys and <br /> questionnaires with our annual goal setting retreat? (High) <br /> Range: 2 3 5 3 1 3 <br /> Reasons for high ratings. Reasons for low ratings. <br /> ➢ Survey questions in newspaper. ➢ We need a survey. <br /> ➢ Updated Web Page. ➢ We haven't used any public feedback <br /> ➢ Community Forum. mechanisms in the past year other than giving <br /> ➢ Updated cable access. people a chance to speak at community forum. <br /> ➢ More resident input. I know there was a survey done before I got on <br /> ➢ We listen when people show up. the Council but I remember the validity of it was <br /> being questioned. <br /> ➢ We tend to look at our elections as mandates. <br /> Things we need to work on. <br /> • How to improve feedback from the community, e.g., survey, e-mail, town meetings. <br /> Comments made by Council: <br /> ➢ There is some support for some type of survey. <br /> ➢ We need to have current information from our community so that we can ensure we are meeting <br /> their needs. <br /> ➢ The last time we issued a community survey, we shared the expense with the school district. <br /> ➢ Do we fall into the habit of listening too much to the too few rather than listening to everyone—taking <br /> everyone's concerns into consideration? <br /> ➢ We need to get a larger perspective of what our community wants us to do. <br /> ➢ Some surveys are expensive and time consuming. <br /> ➢ We should look into this more, what we would want to ask the community, what areas we want <br /> feedback on, etc. <br /> • <br /> 12 <br />