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City Council Regular Meeting Minutes <br /> April 9, 2002 <br /> Page 6 <br /> • • Average service is about 10 ears. <br /> g Y <br /> 2 • Full roster of 30. <br /> 3 0 FMO left to accept a position of Assistant Chief for the City of Woodbury after <br /> 4 13 years of service. <br /> 5 • Promoted a part-time firefighter to the career position that was vacated by another <br /> 6 firefighter. <br /> 7 • Captain Steve Deerheim retired after twenty-one years of service. <br /> 8 <br /> 9 About the Department: <br /> 10 • Operate from one main station and one sub-station. <br /> 11 • 19 personnel are assigned to station 1, 11 are assigned to the sub-station. <br /> 12 • Respond with three pumpers and one utility rig. <br /> 13 • Two staff vehicles. <br /> 14 <br /> 15 Emergency Medical Incidents: <br /> 16 • 2001: 618 <br /> 17 • 2000: 681 <br /> 18 <br /> 19 Fire Incidents: <br /> 20 • 2001: 284 <br /> 0 • 2000: 257 <br /> 23 Total Responses: <br /> 24 • 2001: 902 <br /> 25 * 2000: 938 <br /> 26 <br /> 27 Firefighter Empowerment: <br /> 28 • Ask yourself: <br /> 29 • Is it consistent with the rest of the customer? <br /> 30 • Is it the right thing for our department? <br /> 31 * Is it legal, ethical and nice? <br /> 32 • Is it safe? <br /> 33 • Is it on your organizational level? <br /> 34 • Is it something you are willing to be accountable for? <br /> 35 • Is it consistent with our department's values and policies? <br /> 36 ...If the answer is yes to all of these questions, don't ask for permission, <br /> 37 ...JUST DO IT! <br /> 38 <br /> 39 Essentials of Our Customer Service: <br /> 40 • Our essential mission and number one priority is to deliver the best possible <br /> 41 service to our customers. <br /> • Always be nice-treating everyone with respect, kindness, patience and <br /> 16 consideration. <br /> 44 • Always attempt to execute a standard problem solving outcome; <br /> 45 quickly/effectively/skillfully/& safety. <br />