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City Council Regular Meeting Minutes <br /> April 9, 2002 <br /> Page 7 <br /> • • We eve regard one as a customer. <br /> g everyone <br /> 2 • We consider how we look and what we are doing looks like to others. <br /> 3 C We don't disqualify the customer with our values and beliefs. <br /> 4 • Our organizational behavior is customer-based. <br /> 5 • We continually work to improve our customer service performance. <br /> 6 <br /> 7 Average Response Time: <br /> 8 • 2000: 2 minutes, 40 seconds. <br /> 9 • 2001: 2 minutes, 37 seconds. <br /> 10 <br /> 11 Significant Incidents: <br /> 12 • January 21, 2001 @ 8:17 p.m. <br /> 13 o Attic fire. <br /> 14 o 3425 Stinson. <br /> 15 o Cause: improperly installed insulation around canister light. <br /> 16 o Damage estimated at $35,000. <br /> 17 • February 1, 2001 @ 9:41 p.m. <br /> 18 o Motor vehicle accident. <br /> 19 o St. Anthony Boulevard and Highway 88. <br /> 20 o Dump truck versus compact passenger car. <br /> o 17 year-old female critical patient. <br /> o Had to be extricated. <br /> 23 o July we attended her graduation party. <br /> 24 • March 1, 2001 @ 4:29 p.m. <br /> 25 o Attic fire. <br /> 26 o 3425 Stinson (2"d fire). <br /> 27 o Unattended light left on by construction worker rebuilding home from <br /> 28 previous fire. <br /> 29 o Damage estimated at $10,000. <br /> 30 • May 6, 2001 @ 3:18 p.m. <br /> 31 o House fire @ 325 Croft. <br /> 32 o Fire in basement extending to second floor. <br /> 33 o Requested Mutual Aid/Columbia Heights, Falcon Heights and Roseville. <br /> 34 o Electrical in origin from improperly installed steel siding. <br /> 35 o Damage estimated at $160,000. <br /> 36 o Conducted neighborhood informational meeting. <br /> 37 • August 5, 2001 @ 3:25 p.m. <br /> 38 o Assist Police. <br /> 39 o 3209 Sky Croft. <br /> 40 o Barricaded suspect in single-family residence. <br /> o Provided medical assistance to responding officers due to heat. <br /> 16 o Extended incident ending at 10:00 a.m. the following day. <br /> 43 <br /> 44 Property Saved: <br />