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2015 Annual Report • Liquor Operations • St. Anthony Village, Minnesota <br /> <br /> <br />12 | Page <br /> <br />VII. Customer Survey <br />EMPLOYEE RELATIONS, STORE APPEARANCE, <br />PRODUCT SELECTION: <br /> <br />92% Excellent or Good Overall Rating! <br /> <br />Employee category: <br />• 95% Courteous <br />• 90% Product knowledge <br />• 89% Service <br />• 97% Accuracy <br /> <br />Store Appearance; Clean & Organized <br />• 90% Excellent or Good <br /> <br />Product selection and prices: <br />• 90% Excellent or Good <br /> <br />Why do Customers shop at our stores? <br />• 70% Aware that our profits reduce taxes <br />• 35% Friendly Staff <br />• 25% Prices/Sales/Coupons <br />• 20% Convenient Location <br />• 20% Product Selection <br /> <br />“Thank you for your customer <br />service! I was hesitant to return <br />some Bell's Two Hearted Ale. After <br />opening three bottles, the beer didn't <br />seem to taste right and had a lot of <br />fermentation. It wasn't the favorite <br />beer I've grown to enjoy. Your store <br />didn't need to honor an exchange, <br />and I didn't expect you to, but your <br />employees kindly allowed me to <br />exchange it for a fresh six-pack. This <br />may have been a small latter, but it <br />shows your commitment to service <br />and I appreciate that.” <br />T.J. – April 2015. <br />“This is a great liquor store. They have a <br />great selection of wine, beer, and liquor. <br />They will go above and beyond for you and <br />certainly take great inventory, because they <br />can simply go to a computer to see if they <br />have something in stock for you. I like to <br />order huge bottles of wine once in a while <br />for spaghetti dinners and they will order me <br />huge Magnum bottles of wine, no questions <br />asked. It's amazing. They also have an <br />excellent beer selection with beer tastings on <br />Wednesdays. The beer guy, does a great job <br />bringing in all kinds of craft beers, and <br />Belgians. He is extremely knowledgeable <br />and will point you in the right direction. <br />Keep up the good work! <br />Nichols – Minneapolis (Yelp)