CC WORKSESSION 04152013 - Laserfiche WebLink

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ambiguities and /or conflicting information across the City's various communication mediums. Departments administrating and using City social media websites must comply with applicable laws, regulations and policies, as well as proper business etiquette. Social media websites are to be consistently branded in order to communicate a clear association with the City, and must contain a City- standard disclaimer. Branding should include, but is not limited to, the inclusion of the City logo, City department information (address, phone number, and hours of operation) and any other aesthetic features defined by the City Manager now or in the future. The naming and contact conventions used for social media websites shall be City of St. Anthony- specific and must not contain individual employee names. All approved social media sites will be linked with the City's official website. All City sponsored social media sites shall prominently post the Disclaimer and Comments Policy found in Appendix B. In situations where a social media site does not allow for prominent posting of the Disclaimer and Comments Policy, a link to a PDF copy of Appendix B shall be posted instead. 3.6 RESPONDING TO COMMENTS In cases where comments are accepted, the department responsible for the page should monitor the site regularly and respond in a timely manner. 3.7 REMOVING COMMENTS Comments violating the City's comment policy (see Appendix B) shall be removed promptly. When a person's comment is removed, the City will post a reason for removing the post. Removed comments shall be archived for the City's records by completing the tracking form found in Appendix C and submitted to the City Clerk for record keeping purposes. 3.8 CORRECTING MISTAKES If an employee makes a factual mistake on a City social media site, he /she must correct the error as soon as possible. 3.9 REVIEW PROCEDURES The City Clerk and other designees assigned by the City Manager will have access to all City sponsored social media sites, including the rights to edit or modify a site. Each site will be monitored by the appropriate staff person to ensure the site is being updated, that the content is appropriate, and to look for any possible problem that would reflect negatively on the City. 3.10 CITY EMPLOYEES Staff members assigned the task of maintaining social media sites on behalf o1 the City must follow this Policy and all relevant sections of the City's Employee Resource Guide. Failure to do so will be subject to discipline as outlined in the