RES 19-033 APPROVING THE ST. ANTHONY ADA TRANSITION PLAN FOR PEDESTRIAN FACILITIES IN THE PUBLIC RIGHT OF WAY

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Saint Anthony Village ADA Transition Plan for Pedestrian Facilities in the Public Right-of-Way Appendix D 2. CITY OF SAINT ANTHONY VILLAGE GRIEVANCE PROCEDURE UNDER THE AMERICANS WITH DISABILITIES ACT This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Saint Anthony Village. The City's Personnel Policy governs employment-related complaints of disability discrimination. The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request. The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation. To file an ADA complaint online: Online Complaint Form @ https://www.savmn.com/FormCenter Instructions for submitting attachments are on the form. To file an ADA complaint by mail: Mark Casey, City Manager ADA Coordinator 3301 Silver Lake Road Saint Anthony Village, MN 55418 Within 15 calendar days after receipt of the complaint, the ADA Coordinator or assigned designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator or assigned designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Saint Anthony Village and offer options for substantive resolution of the complaint. If the response by the ADA Coordinator or assigned designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or assigned designee. Within 15 calendar days after receipt of the appeal, the City Manager or assigned designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager or assigned designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. All written complaints received by the ADA Coordinator or assigned designee, appeals to the City Manager or assigned designee, and responses from these two offices will be retained by the City of Saint Anthony Village for at least seven years.