CC WORKSESSION PACKET 10262020 - Laserfiche WebLink

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INNOVATING THE CUSTOMER EXPERIENCE IC CONFIDENTIAL 3 Saint Anthony Village Goals & Objectives Goals & Objectives Invoice Cloud 1. Future proof customer experience with a true Software-as-a-Service EBPP platform. Stay ahead of payment and engagement technology with a SaaS partner. ✓ 2. Implement a modern customer engagement, e-billing and payment solution that will expand your payment options for Payers, significantly increasing the number of customers adopting paperless and electronic payments. ✓ 3. Improve customer communications by sending out automated, event-driven email and text reminders and notifications (all sent by Invoice Cloud on behalf of the Saint Anthony Village). ✓ 4. Provide CSR staff with detailed reporting on payments and email statistics – easily change/remove emails, block payments methods (cash only), track email notification bounce back and click-through status. ✓ 5. Implement a paperless program that has proven to be the most effective in the U.S.—with many built in features that automatically encourages payers to enroll in paperless, without any effort needed by the utility. Maximizing ‘paperless’ enrollments will maximize print/mail cost savings for the Saint Anthony Village. ✓ 6. Reduce inbound phone calls for payment and website related assistance and complaints making CSRs more efficient and improving the CSR employee’s experience. ✓ 7. Provide customers with an enhanced ‘One Time Payment’ (40% of people prefer this way to pay) that allows customer to still see 24 months of bill history without logging in, enroll in ‘paperless,’ sign up for text or e-mail reminders, and pay via Credit Card or ACH (this is a huge factor in increasing e- adoption). ✓ 8. Engage with an EBPP partner that can grow with your District – experienced Single Sign-On and CIS integration experience with more than 90 unique platforms. ✓