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<br />INNOVATING THE CUSTOMER EXPERIENCE IC CONFIDENTIAL 7 <br /> <br />• Pay by Text <br />o Allows registered Payers with a default payment method to pay with one reply via <br />text! Pay by Text is Non-registered users can continue to the mobile responsive site <br />for payment. <br />• Remind Me – Calendar Payment and Reminder System <br />o Remind Me that allows one-time payers to set calendar events or SMS text <br />reminders of a pending invoice and receive a link to their shopping cart to initiate a <br />one-time payment. <br />▪ Every Biller can customize the calendar event body. <br />• Pay by Phone, IVR <br />o Our SaaS IVR is owned by Invoice Cloud and offers callers account balance lookups <br />and real time payment posting to your CIS. We host our IVR in a PCI-compliant <br />environment and actively maintain and support it 24/7/365. We can handle high <br />volumes of calls during peak call periods. <br />▪ Real time account balances and payments made by credit card or e-check. IC <br />IVR includes the ability to send a payment receipt to emails on file, saved <br />payment methods, and call transfer to your Call Center. <br />▪ No implementation costs <br />▪ English, Spanish and multiple languages available <br />▪ Toll free or local phone number <br />▪ Accepts full and partial payments, as well as overpayments <br />▪ Custom greeting and limited custom prompts available, convenience fee <br />disclosure if applicable <br />▪ Works in tandem with IC Biller Portal Maintenance Windows <br />▪ Works with touch tone prompts <br />• Online Bank Direct™: <br />o IC offers our clients the ability to register and electronically receive customer <br />payments directly through the customer’s online banking channels through Online <br />Bank Direct™ (OBD). OBD eliminates paper checks issued by online banking sites; the <br />Biller receives electronic deposits instead, saving its staff time and effort. Paid staff <br />no longer need to manually compare citizen names and amounts to the bank issued <br />checks and then enter them into the appropriate citizen file. They also do not need <br />to deliver paper checks to the Biller’s preferred bank for processing and deposit. <br />• Self-service Bill Payment Kiosks: <br />o Invoice Cloud has an integrated bill payment Kiosk solution that will accept cash, <br />check, and debit/credit cards. Self-service kiosks reduce customer wait time in line <br />with average payment times of 60 seconds or less. Kiosk leverages the existing <br />integration with CIS including payment posting so no additional integration points <br />are required to add the IC kiosk. <br />• Cloud Store™: <br />o The IC Cloud Store platform allows our Billers to take payments online for non- <br />invoiced or low volume payments, such as Utility Deposits, Permits and Licensing. <br />• Cash Payments at Retail Locations <br />o Allow your payers to pay in cash at their local 7 -11, Walgreens, CVS or Walmart. All <br />done with a reusable barcode provided to the payer that the cashier scans with the <br />rest of their shopping items.