Laserfiche WebLink
<br />INNOVATING THE CUSTOMER EXPERIENCE IC CONFIDENTIAL 12 <br /> <br />Biller Portal: Reporting, Reconciliation and CSR Tools <br />IC’s Biller Portal offers extensive reporting tools for reconciliation and data mining, making life <br />easier for Saint Anthony Village. The first page of our Biller Portal provides Saint Anthony <br />Village an interactive dashboard, containing a variety of charts with metrics from all areas (e.g., <br />payment volume, paperless, and registration). These charts include Last 10 Days Payment <br />Summary, Payments by Payment Source Summary, Payments by Payment Type Summary, <br />AutoPay Payments by Invoice type Summary, Payments by Invoice Type Summary, Paperless by <br />Invoice Type Summary, Registered Customers Summary, and Active Customers Summary. Our <br />reports present focused, salient content to our clients. Saint Anthony Village can rearrange <br />these charts to user preference at any time. <br /> <br /> <br /> <br />The Biller Portal is available 24/7/365 and is 100% self-service for the user. Based on <br />permissions set by the Biller, admin users will have access to features such as: <br />• Blocking certain Customers from making ACH and/or Credit Card Payments. <br />• Updating an email address for a Customer. <br />• Entering a courtesy email address for a Customer or Landlord. <br />• Sending an invoice notification for a bill that a Customer says he/she didn’t receive. <br />• Setting up AutoPay for a Customer at Customer’s request. <br />• Setting up paperless billing for a Customer at Customer’s request.