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<br />INNOVATING THE CUSTOMER EXPERIENCE IC CONFIDENTIAL 13 <br /> <br />• Reviewing payment and/or email history. <br />• Updating phone number for a Customer at Customer’s request. <br />• Issuing a credit on an over payment. <br /> <br />Biller Portal offers many standard and ad hoc reports with date ranges a nd drill down options <br />to view detail. All reports are available 24/7 through the Biller Portal. Most of the standard <br />reports can be defined by date range, payment type or bill type criteria, in addition to criteria <br />particular to the report (like name or email for the customer report) to produce targeted <br />results. Our system uses open architecture and is Open Database Connectivity (ODBC) <br />compliant to allow data extraction and facilitate reporting. All IC data can be drilled down and <br />then exported to CSV. <br /> <br /> <br />Saint Anthony Village can change the images on its Customer Portal, emails, and invoices at <br />any time, 100% self-service. <br /> <br /> <br />27 Email Templates. IC provides 27 email templates that fosters high self-service and <br />customer communications, all triggered by events and customer activity. The service’s multiple <br />email notification capability will allow Saint Anthony Village to achieve unprecedented online <br />payment and paperless adoption rates and provide the easiest to use, most comprehensive <br />EBPP system on the market. <br /> <br />Email notifications are completely customizable using the Biller Portal’s built-in MS Word-style <br />editor. All notifications are template driven so that Saint Anthony Village can customize the <br />messaging on the notification and use them, if desired, to alert customers to current or <br />pending Biller events or due dates. In addition, templates are invoice based, so