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CC WORKSESSION PACKET 10262020
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CC WORKSESSION PACKET 10262020
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<br />INNOVATING THE CUSTOMER EXPERIENCE IC CONFIDENTIAL 17 <br /> <br />Pricing - Invoice Cloud Fee Schedule for Saint Anthony Village <br />Paperless <br />Paperless Billing Fees – fee per paperless bill, per bill cycle – <br />NOTE – IC does not charge our paperless fee until your customer truly opts out <br />of getting a paper bill. This results in a net savings after print and mail fees are <br />eliminated. <br />$0.40 per <br />paperless bill <br />NA <br />Cost Savings for each <br />customer going paperless <br />Credit Card Readers - Optional <br />Intended for point of sale processing. Hand keying of card payments directly into <br />the IC system is included with our platform. <br />$30/month for <br />each terminal <br />Optional <br />$360 Annually <br />Optional Add-on <br />Description Fee Estimated Annual <br />Cost <br />Integration, Deployment and Training <br />Integration, deployment, and training <br />Note: Includes integration with Caselle Software <br />No Charge NA <br />Account Access <br />Monthly Access Fee for Branded Customer Portal and Biller Portal <br />Note: The monthly access fee covers maintenance, support, upgrades and full <br />access to the Invoice Cloud service for the Biller and its customers. <br />$100.00 $1200 Annually <br />HelpDesk Support <br />Access to IC Help Desk and client services team and marketing support to help <br />you achieve the industry’s highest payment and paperless adoption. <br />No Charge NA <br />Marketing Support <br />Access to Invoice Cloud’s Marketing Team to assist the Town achieve the <br />industry’s highest payment and paperless adoption rates. <br />No Charge NA <br />Other <br />Email Engine with 29 eMail Templates, quickly tie multiple bills together, Pay by <br />Text, Remind Me, OneClickPay, View and Pay Invoices with NO LOG IN required, <br />and more. <br />No Additional <br />Charges <br />NA <br />Electronic Payment Fees - <br />Credit/Debit Cards: VISA, MasterCard, Discover <br /> <br />Credit card cost <br />and <br />$0.50 + 0.80% <br />150 payments/quarter <br />Average payment of $284 <br />Estimated Cost $5.04*600= <br />$3024 Annually <br />E-Check $0.95 100 payments/quarter <br />$380 Annually <br />Auto Pay ACH – Reduced rate to convert existing Autopay to a single IC platform $0.25 455 autopay/Quarter <br />$455 Annually <br />Other Merchant Services Fees <br />Credit Card Chargeback Fee – i.e. if a card is stolen and the person that owns the <br />card disputes the charge; rarely occurs <br />$15.00 NA <br />ACH Reject Fee – i.e. bounced check, usually the Biller has their own fee when <br />there is an ACH Reject which would re-coup this cost <br />$15.00 NA <br />IVR (Payments over the phone) - Paid by the Customer <br />IVR Tech integration provided at no charge; this fee is in addition to credit card <br />fee or ACH fee. <br />$0.95 NA <br />Paid by the Customer <br />Online Bank Direct <br />Turns paper checks, which are mailed to the Town from the customer’s bank, into <br />an electronic file that gets uploaded to the Invoice Cloud Biller Portal. <br />$50.00/month $600 Annually <br />$0.50/match ~300/Quarter <br />$600 Annually
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