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<br />INNOVATING THE CUSTOMER EXPERIENCE IC CONFIDENTIAL 18 <br /> <br />Cloud Store <br />Customizable pages to allow processing of non-utility payments such as permits, <br />Invoices, Licenses etc. <br />$50.00 per month <br />Includes all Cloud <br />Stores <br />$600 Annually <br />Credit/debit cards <br />2.95% ($2.95 <br />Minimum fee) <br />Paid by the <br />Customer <br />NA <br />Fee paid by the Customer <br />ACH <br />$0.95 <br />Paid by St Anthony <br />Village <br />I don’t have enough data to <br />estimate number of annual <br />permit/invoice payments <br />Elimination of 40-50 calls per month asking for online options@ about <br />1-2 minute per call – about 1 hour of time saved. <br /> <br />~300 Online Bank Direct Items captured and processed electronically , <br />estimated 2 minutes per check = About 10 hours of time saved per <br />quarter <br /> <br />Higher ePayment adoption results in less time manually posting <br />payments or scanning paper checks. <br /> <br />Paperless adoption results in fewer statements being printed lowering <br />print and mail expenses. Current cost is about $0.60 per printed <br />statement, $700 for print/fold/stuffing and about the same for postage. <br />IC only charges if a customer goes paperless which is $0.40 resulting in <br />a net savings of about $0.20. With our average client achieving 20% <br />paperless this is a $400 annual savings. <br /> <br />Utility payments will post back to your Caselle software in real time and <br />non-utility payments can be loaded into your GL not only adding <br />payment options for permits etc. but also eliminating the need to <br />manually post payments.