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Pro Suite Contract Confidential and Proprietary CentralSquare Technologies, LLC | 20 Copyright © 2020 All Rights Reserved 2.1 Project Management Customer Project Manager Customer shall provide one primary Project Manager to be the main point of contact for CentralSquare. A single, dedicated Project Manager will be assigned to manage the project for all Customers included in this installation. Customer will identify a CentralSquare Build Team. With assistance from CentralSquare Implementation Analysts, Customer’s Build Team is responsible for the configuration of CentralSquare software. The Build Team should expect to devote 10-20% of each week of implementation to CentralSquare configuration work. Customer’s Project Manager and Build Team will work within standard business hours (7:00 AM CST to 6:00 PM CST, Monday through Friday) to enable mutual availability to work with CentralSquare on configuration and project activities. 2.1.1.1 Customer’s Dedicated Project Manager Responsibilities 1. Have the authority to speak for Customer from a project perspective. 2. Designate people responsible for specific roles as needed, examples below: (a) Module Subject Matter Experts (SMEs) (b) Hardware Project Manager (c) CentralSquare Build Team Members (d) Data Conversion Review Team Members (e) Interface points of contact at Customer (assigned per interface) 3. Involve Customer decision makers when needed 4. Escalate issues to the CentralSquare project manager 5. Eliminate roadblocks for completing project on schedule 6. Sign various project documents and ensuring signoff documents and deliverables are provided to CentralSquare project manager in a timely manner 7. Organize training schedules, training rooms, and training equipment 8. Provide real world scenarios for testing and review CentralSquare Project Manager and Project Team From the start of the project, a CentralSquare project manager will work with Customer as the single point of contact for implementation of the CentralSquare Suite system. The project manager will develop and manage the implementation schedule and will coordinate with Customer to keep the project on track and on schedule. The project manager will conduct weekly status meetings to provide Customer with project updates. The CentralSquare project team, under the direction of the project manager, will visit pertinent areas of Customer and will meet with key Customer personnel to understand Customer’s operational needs and 147