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Pro Suite Contract Confidential and Proprietary CentralSquare Technologies, LLC | 21 Copyright © 2020 All Rights Reserved business rules. Team members will observe Customer’s daily operations first-hand and use that information to identify how the CentralSquare Suite system would best be configured to match and enhance Customer’s workflows. The project team will train Customer system administrators on configuration options and code table setup. 2.2 Implementation Process Overview CentralSquare uses a multi-phase approach to ensure a successful implementation for each Customer. Trained and experienced members of the CentralSquare implementation team move through the process with Customers to ensure successful outcomes. Timelines will be discussed with Customer’s project manager and will be mutually agreed upon to ensure a successful Go Live. Kickoff Meeting Upon contract signature, a kickoff meeting is scheduled to initiate the implementation process, setting up a statement of work, server installations and scheduling the Business Practice Review (BPR). Business Practice Review During this meeting, the CentralSquare project team works with Customer’s build team and will demo CentralSquare Suite modules and guide the agency on their configuration tasks. 2.2.2.1 Configuration Customer plays a large part in the configuration and setup of the final system. Configuration of CentralSquare software is guided by Consultants, via remote online sessions, but is considered a Customer responsibility to complete. 2.2.2.2 Data Conversion Data not contained in systems listed in Exhibit A: Statement of Work: 1.2 Data Conversion will not be converted. Code tables, data mapping, and other system configuration will be entered by Customer with the assistance of a CentralSquare Consultant. Code tables will not be part of the converted data. A major part of data conversion is review of data that has been converted to CentralSquare software. Customer plays a key role in this data review. A thorough data conversion review by Customer is imperative for an effective and organized CentralSquare software Go Live. Customer should expect to devote 10-20% of each week of the data conversion process to CentralSquare configuration work. Each module converted will require participation of SMEs. 2.2.2.3 Interfaces See Exhibit A: Statement of Work: 1.1 Interfaces for a list of included interfaces. Customer tasks related to interfaces will start immediately after the initial CentralSquare kickoff meeting. Customer will set up conference calls with CentralSquare and each interface vendor within two weeks of contract signing or one week of kickoff call. Interfaces to and from CentralSquare software are created and tested internally before being available for Customer testing. Customer is responsible for initiating and facilitating the relationship(s) between CentralSquare and the third-party interface vendor(s). CentralSquare software interface specifications must be clearly defined in the Interface One Sheet or 148