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Pro Suite Contract Confidential and Proprietary CentralSquare Technologies, LLC | 22 Copyright © 2020 All Rights Reserved Interface Specifications Document. If applicable, each interface will be thoroughly tested by Customer before Go Live. Final System Review Throughout the project, implementation analysts from CentralSquare will schedule sessions with Customer’s Build Team and end users to review any questions or concerns. Train-the-Trainer and/or End User Training CentralSquare offers several options for end user training. All of the training options provide hands-on use of the software with real-world examples. Class sizes are limited to ensure that each individual has sufficient time to practice using the system. When the go live date arrives, users are well-prepared to begin using the new software. Go Live CentralSquare provides remote support the day that the new system goes live. Any questions that arise are addressed immediately by the team, ensuring that the first day(s) using the new system goes smoothly. Software Acceptance Customer acknowledges that the Software shall be deemed accepted on the date of delivery. In the event that a Customer notifies CentralSquare of a material non-conformity in the Software as compared with the Statement of Work, CentralSquare shall use commercially reasonable efforts to correct the reported non-conformity in accordance with the support provisions set forth in Exhibit D: Maintenance Agreement. Hardware Acceptance Customer acknowledges that the Hardware shall be deemed accepted on the date of delivery. In the event that a Customer notifies CentralSquare of a material non-conformity in the Hardware as compared with the Statement of Work, CentralSquare shall use commercially reasonable efforts to correct the reported non-conformity. 2.3 Training and Go Live Support Training CentralSquare staff will provide for remote training. 2.3.1.1 System Configuration and Training The first portion of training will be performed by the CentralSquare project team. Team members will train and guide Customer’s Build Team in configuring the CentralSquare Suite system, setting up and maintaining code tables, managing users and user rights, among other options. Through CentralSquare- guided configuration of the system, the Build Team becomes well versed in the CentralSquare software system administration. 2.3.1.2 Train-the-Trainer and/or End User Training Instructors will conduct detailed courses for each of Customer’s user groups (such as dispatchers or officers). The content of each course will be tailored to the features and functionality in CentralSquare software that each group needs to know and use. 149