CC WS PACKET 03082022 - Laserfiche WebLink

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Page 18 shall take corrective action to fix the mistake and notify the City of the actions taken and means to prevent reoccurrence. The City may make anonymous phone calls to the Contractor acting as if the call is from the general public to ask selected questions. If such calls are made, an email report summarizing the accuracy of the customer service representatives’ responses will be provided back to the Contractor. 11.MEETINGS AND REPORTING REQUIREMENTS The Contractor shall create, collect, and maintain all records required by the federal, state, and local governments regarding waste management services, and other records as specified below. All reports shall be in an electronic format (e.g. MS Excel or Word) and should be submitted electronically to the City. 11.1.Performance Meeting The Contractor and City will meet at least once per year, to discuss general operations. 11.1.1.Annual Performance Review Meeting Upon receipt of the Contractor’s annual report, the City shall schedule an annual meeting with the Contractor. The objectives of this annual meeting will include (but not be limited to): 1.Review Contractor’s annual program and material report. 2.Review efforts the Contractor has made to expand Recyclable markets (Recycling only). 3.Review Contractor’s performance based on feedback from Customers to City staff. 4.Review Contractor’s promptness and accurateness in responding to City staff and Customers. 5.Review Contractor’s recommendations for improvements to the City’s program, including enhanced public education and other opportunities. 6.Review City staff recommendations for improving the Contractor’s service. 7.Discuss other opportunities for improvement with the remaining years under the current Contract. 8.Review Contractor’s annual progress on reducing greenhouse gas emissions from its activities under this Contract. 9.Review of Contractor’s annual processing facilities report (or subcontractor’s report) to the Minnesota Pollution Control Agency (Recycling only), and the Minnesota Department of Revenue (pursuant to M.S. 297h.06 Subd. 2.5), (Recycling only). 11.2.Annual Reports 11.2.1.Clean-Up Event Price List At least eight weeks prior to the City’s Spring Clean-Up Event, the Contractor shall submit a comprehensive list of items they will collect at the City’s Spring Clean-Up Event. The list will include