Laserfiche WebLink
Feedback Measure Success Criteria <br />Electronic distribution tracking  The message reached its intended audience <br />(measured by delivery counts) <br /> The message reached the intended audience <br />on schedule (measured by delivery dates) <br /> The distribution was effective (measured by <br />open rates, click-through rates) <br /> The message achieved the desired effect <br />(measured by the number of surveys <br />submitted) <br />Web page tracking  The messages achieved the desired effect <br />(measured by hits and click-through to survey) <br />July Village Notes distributions  The message reached the intended audience <br />on schedule (measured by postal delivery <br />dates) <br />The messages achieved the desired effect <br />(measured by calls and/or conversations <br />inquiring about Climate Action Planning <br />process) <br />Outreach attendance tracking  The message reached the intended audience <br />(measured by the number in attendance) <br /> The message addressed the information <br />requirements of the audience (measured by <br />questions received and answers provided) <br />Feedback forms  The message achieved the desired effect <br />(feedback form responses) <br />Complaints  There were no complaints received (specific <br />to the communication activities) <br />