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4/17/2025 <br />5 <br />COLLABORATION: Birchwood Village <br />•Since 2012, the Finance team has supported Birchwood <br />Village’s utility billing. <br />•Birchwood outsourced billing due to outdated systems and <br />high software costs. <br />•The partnership provides cost-effective and streamlined <br />operations. <br />•Staffing shifted from two entry-level roles to 1.5 higher-level <br />FTEs. <br />•Saint Anthony Village provides improved resident access to <br />billing services. <br />•The agreement brings in steady revenue to offset staffing and <br />tech costs. <br />•Demonstrates effective intergovernmental collaboration. <br />Cost Effective | Streamlined Operations <br />COLLABORATION: NineNorth Media <br />•Partnership began in 2021 <br />•Saint Anthony Village provides core financial operations <br />•Collaboration provides significant savings in staffing and <br />software. <br />•Proximity makes shared service model efficient and practical. <br />•City provides accounting, payroll, and audit functions in <br />coordination with NineNorth’s staff. <br />•Ensures continuity, quality, and ongoing financial and <br />operational benefits. <br />Shared Service Model |Efficient, Cost Effective <br />61