CC PACKET 06262012 - Laserfiche WebLink

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56 1.5 Billing dates will be March 1st, June 1st, September 1st, and December 1st. Bills will be delivered to Birchwood at least two days prior to the bill date if Birchwood is processing the mailing, and if these dates fall on a weekend or holiday, they will be delivered on the next business day. If unforeseeable issues arise that will preclude the timely delivery of the bills, then St. Anthony Village will contact Birchwood and provide a revised delivery date. If St. Anthony Village is processing the mailing, the bills will be mailed on the above dates unless unforeseeable issues arise that will preclude the timely mailing of the bills, in which case St. Anthony Village will contact Birchwood and provide a revised mailing date. 1.6 Bills will be generated in a letter style on plain paper stock, or if provided by Birchwood, a watermark stock similar to that used by St. Anthony Village. St. Anthony Village will provide a summary of the services billed per quarter. St. Anthony Village will also track the water usage billed to customers versus the water purchased by Birchwood (later provided by Birchwood) in order to determine the percentage of unallocated water. This will be provided to Birchwood two weeks after the quarterly billing has been processed 1.7 St. Anthony Village will collect and process the utility bill payments from Birchwood's residents. Customer return envelopes for utility payments will be directed to St. Anthony Village, and will be provided along with the bills. Any payments received at Birchwood City Hall will be submitted to St. Anthony Village in weekly batches. After collection and processing, St. Anthony Village shall deposit all resident payments into Birchwood's bank account at U.S. Bank, at its St. Anthony Branch location. St. Anthony Village will update the account balances for payments received and provide to Birchwood in electronic format the documentation necessary to code and post the cash receipts to the City's General Ledger. 1.8 Billing questions will be handled initially by St. Anthony Village. St. Anthony Village will provide information regarding, balances, payments applied, usage and read dates. If there are any on-going concerns regarding water usage, these will be turned over to Birchwood for further investigation. 1.9 Final Bills will be processed by St. Anthony Village, which will require Birchwood's assistance in coordinating readings, obtaining forwarding addresses, and new billing information. 1.10 St. Anthony Village will provide a listing of past due accounts for possible certification. Birchwood will be responsible for sending certification notices to the customers, certification to taxes to Washington County and providing St. Anthony Village with the final listing of certified accounts and these accounts will be adjusted appropriately. 1.11 St. Anthony Village will inform Birchwood of any equipment failures it detects, such as defective remotes and slow meters. St. Anthony Village will advise Birchwood of the steps necessary to correct the issue.