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Statement of Work <br />Week 5 <br />Review and provide feedback on configuration <br />Review transactions loaded to Civic Platform <br />Agency <br />Agency <br />Week 6 <br />Submit updated Historical data file (second load) <br />Updates to configuration based on feedback <br />Agency <br />zedlT <br />Week 7 <br />Load Historical data second load <br />zedlT <br />Week 8 <br />Training <br />Final Validation of Conversion & Configuration <br />zedlT & Agency <br />Agency <br />Week 9 <br />User Acceptance Testing <br />Agency <br />Week 10 <br />User Acceptance Testing Resolution & Go -Live <br />zedlT & Agency <br />Week 11 <br />Obtain Go -Live Data and run final conversion final load <br />zedlT <br />Week 12 <br />Project Closure <br />Given the fact that project schedules are working documents that change over the course of the project, zedlT <br />Solutions will work closely with Agency to update, monitor, agree, and communicate any modifications. Changes to <br />the baseline project schedule may result in a change in resource availability and a change order to increase project <br />management support for the project. <br />PROJECT MANAGEMENT <br />zedlT's Lead Implementation Consultant will provide eight (8) hours per month of Project Management over a <br />maximum three-month implementation period to coordinate project deliverables, zedlT project team resources, and <br />provide status updates to the agency's stakeholders. Longer project implementation periods will require additional <br />Project Management at an additional cost of eight hours per month. The expectation is that the Agency will manage <br />the project timeline and work with the assigned staff should the timeline require any changes to ensure resource <br />availability. <br />TRAINING <br />End User and Administrative Training will be provided by zedlT Solutions at a time agreed upon by zedlT and the <br />Agency. <br />End User training is focused on training the Agency's users how to use the software to perform their daily job <br />functions. Participants will learn how to navigate the system and all concepts that will allow them to efficiently perform <br />necessary permitting functions in the system. <br />Administrative training is focused on providing Agency Administrative users with the tools and knowledge needed to <br />maintain and update the system's configuration after Go -Live. All basic concepts of record type configuration will be <br />covered. <br />Training is further described in Deliverable 15: Civic Platform Training. <br />A detailed Training Plan and Agenda has been provided in Appendix C. <br />CRITICAL SUCCESS FACTORS <br />In order to successfully execute the services described herein, there are several critical success factors for the project <br />that must be closely monitored and managed by the stakeholders. These factors are critical in setting expectations <br />between the Agency and zedlT Solutions, identifying and monitoring project risks, and promoting strong project <br />communication. <br />9 2015 Accela Inc. Page 6 <br />