Laserfiche WebLink
Statement of Work <br />The following highlights the eight (8) critical success factors that zedlT follows and encourages in every <br />implementation project to reduce risk when implementing the Accela Civic Platform: <br />1. Leadership <br />With any major implementation, or change in process, it is vital that an agency appoint a team leader to the <br />project. Ideally this person will understand the agency thoroughly, including pain points of current systems <br />and the benefits of the new system. Right from the Discovery Phase, zedlT will work in partnership with their <br />"champion" to understand the agency's needs and requirements. <br />2. Decision Making <br />An agency needs to enable and empower someone internally to make decisions, or at the very least, the <br />champion and leader needs to understand the decision-making process. The Decision Maker keeps the team <br />focused on those goals laid out by the Team Leader and the agency. They ensure the decisions made <br />throughout the implementation are in line an agency's goals and keep the team motivated to achieve those <br />goals. <br />3. Engagement <br />A higher adoption rate can be achieved if agencies engage their users early. Experiencing software as soon <br />as possible can also mitigate fears amongst those showing signs of resistance. This will increase a team's <br />'buy in' towards the software and empower them with the knowledge needed to ensure they provide valuable <br />input into an agency's configuration. <br />4. Project Management <br />It is recommended that the agency form a team of individuals that are fully committed to the goal of the <br />project. These employees should be focused on ensuring that project goals are met and that the <br />implementation stays on schedule, providing everyone involved a better experience. zedlT will work with the <br />agency to determine if there are any gaps internally and we will leverage our expertise where required <br />5. Support <br />Weekly progress meetings should be put in place to discuss assignments, implementation progress, <br />resourcing and accountability. The specific length of the meeting can be adjusted to meet the agency's <br />resource availability, but regular weekly progress meetings will enable them to plan their internal resource <br />needs, update their external stakeholders on progress and proactively identify and address any issues that <br />may arise along the way. <br />6. Innovation <br />Upgrading to the Accela Platform provides agencies with a wealth of new features and functionality whether <br />that be workflow management, mapping capabilities, field inspections, etc. It is important that during the <br />implementation, users are prepared to embrace the change and remember the agency's goals. <br />7. Goals <br />The agency should set realistic goals of what they want to accomplish and create a timetable of their goals <br />and the various stages of the implementation process with resources assigned to each phase. <br />8. Partnership <br />When selecting an Accela partner to work with, it is critical that an agency select a partner that will work with <br />them and understands the unique challenges faced within the public sector to ensure a successful <br />implementation. <br />9 2015 Accela Inc. Page 7 <br />