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Statement of Work • Provide timely and appropriate responses to zedlT Solutions requests for information. • Arrange for the availability of appropriate Agency staff to read through the Best Practice Template Datasheet documents. Agency staff must review the datasheet documents and indicate which record types and data fields the project team will disable/turnoff. • Agency staff must provide record type and data field feedback based on the project plan timeline agreed to by zedlT Solutions and the Agency. • Schedule appropriate Agency staff participants and meeting locations for activities. Acceptance Criteria: • Confirmation of turned off/disabled record types and data fields by logging into Civic Platform with valid credentials. DELIVERABLE 5: WORKFLOW PROCESS AND INSPECTION GROUP DISTINCT UPDATES zedlT Solutions will provide up to thirty 30 distinct updates to the existing workflow processes and up to twenty 20 distinct updates to the existing inspection groups that are configured in the deployed Best Practice Templates. Using the Best Practice Template Datasheets, the Agency will indicate which Workflow Process and/or Inspection Groups to update. Distinct workflow process updates include renaming, adding or removing a workflow task or workflow task status result. Distinct inspection group updates include renaming, adding or removing inspection types, inspection status results, checklist items or checklist status results. Each edit, update or removal of a workflow task, workflow status result, inspection type, inspection status result, checklist item or checklist status result is considered a distinct single action change. Requests to build new workflows and inspection groups for the Best Practice Template record types is not in scope of this services package. If required, zedlT can scope the level of effort as a separate deliverable item, which may result in a Change Order. In terms of specific output, the following will be executed for this deliverable: zedlT Solutions Responsibilities: • Provide timely and appropriate responses to Agency's request for information. • Provide the Agency with the Best Practice Template Datasheet documents • Update the workflow processes (up to 30) and/or inspection groups (up to 20) in the environment, based on the Agency feedback. • Conduct meetings via email, web conference and/or phone to demonstrate the updated workflow process and/or inspection groups in environment, based on Agency feedback. Apencv Responsibilities: • Provide timely and appropriate responses to zedlT's requests for information. • Arrange for the availability of appropriate Agency staff to read through the Best Practice Template Datasheet documents. • Agency staff must provide a list of distinct workflow process and inspection group updates based on zedlT Solutions and the Agency agreed upon project plan timeline. • Agency staff must review and test all workflow processes and inspection groups configuration and provide feedback to zedlT Solutions based on the agreed upon project plan timeline. • Schedule appropriate Agency staff participants and meeting locations for activities. Acceptance Criteria: 9 2015 Accela Inc. Page 12