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environment where gratitude is evident each and every day and creativity is <br />always appreciated! A place where attention to detail is key to success <br />1.3 Guiding Principles <br />6. Being mindful of our customers and staff <br />Coinciding with our own values, we will treat both our customers and staff <br />in a manner in which we ourselves would want to be treated <br />2. Gratitude <br />"An attitude of Gratitude" shown to our customers employees and <br />vendors — because without their input, service, ideas, labor and time, the <br />business would not be operating without them. <br />3. Service <br />Provide warm and friendly service, creating an atmosphere that is <br />welcoming and comfortable to all so that people will want to return again <br />and again <br />4. Consistency <br />Creating consistency with menu items and service is key to the operation <br />of the restaurant. Customers need to know that each and every time they <br />visit our establishment, they can count on the same level of service and <br />consistency, no question! <br />5. Hands -On Management <br />A restaurant that is not corporately owned, but exudes the sense of a <br />family owned and operated establishment where the owners are a part of <br />community and are hand's -on in their involvement and approach to <br />managing and operating the business. Small town feel. <br />1.4 Keys to Success <br />1. Repeat Business — Every customer who comes in once should want to return <br />and recommend Cozzie's to others. Word of mouth marketing is powerful thing. <br />We want people to crave certain menu items and tell their friends they have to go <br />to Cozzie's On The Lake in Hugo! <br />2. Staffing — We want to hire reliable employees who CARE! Employees we can <br />trust and who can have fun at work. Also, we want to hire employees who may <br />bring in customers because of their connections in the community and their <br />exceptional service. <br />3. Location — Convenience is essential. Cozzie's will be easy to access, with <br />plenty of parking. A place that is easy to get in and out of and that is close to <br />both residential areas and businesses. We also want to be a destination place. <br />One that has such a solid reputation for food and service that people will drive to <br />get to. <br />4. Becoming the "Go TO" neighborhood bar that is always warm and <br />welcoming. Where one can always count on exceptional fresh made food and <br />consistent friendly and efficient customer service. A fun place to go and hang <br />out. There will be free popcorn offered to all and fun games to play both inside <br />and out. Cozzie's will offer games for customers to play if they wish. Customers <br />like a clean establishment and that will be a priority at Cozzie's. <br />7 <br />