2019.10.07 CC Packet - Laserfiche WebLink

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Statement of Work — Online Permitting Solution for Permit Works This Statement of Work ("SOW") defines the professional services ("Services") that OPG-3 will provide for the City of Hugo (Hugo) in conjunction with the Online Permitting Solution for Permit Works ("Project"). This SOW will be a part of a Professional Services Agreement between OPG-3 and Hugo. Project Scope and Objective OPG-3 has developed an online permitting solution for use with the Permit Works application. The solution makes permit applications available online, is tightly integrated with Permit Works to: • Dynamically build out the application based on user input • Determine necessary approval based on permit types • Automatically calculate permit fees and accept online payment • Generate and email permit documents as attachments Note: Stormwater permits are not included in this SOW as they are a "non-standard" permit type in Permit Works. Stormwater permits can be added at an additional cost. The solution requires Laserfiche Avante, Rio or Subscription, Forms Professional and the Laserfiche Forms Portal. OPG-3 has developed a templated framework so the solution can be implemented quickly for a fixed bid cost. Cities can choose to limit the scope of the system by choosing which types of permits are made available but changes to the framework may require additional development at additional cost. In addition to the core solution framework developed by OPG-3, Hugo would like to add the following capabilities: • Correct property owner name — if the name of the property owner that is automatically populated from the Permit Works database is incorrect, the form will provide contact information and prompt the applicant to call the city and correct the name in Permit Works • State of Minnesota Waiver information will appear on forms where applicable Change Management Process It may become necessary to amend this SOW for reasons including, but not limited to, the following: • Changes to the project schedule, scope or budget • Changes in priorities (external or internal to the project) that impact the project • Environmental or architectural impediments not previously identified • Lack of access to personnel, facilities, or systems necessary to complete project as scoped In the event that it is necessary to change this SOW, the following process will be followed: A Project Scope Change Request (PSCR) will be used to communicate change. The PSCR must describe the change, the reasons for the change, and the effect the change will have on the project, which may include scheduling changes, pricing, etc. A PSCR will be initiated by OPG-3 but must be executed by both parties to make it effective and binding on the parties. OPCCONFIDENTIAL I SOW — Hugo — Online Permitting Solution for Permit Works Enterprise Transformation Page 3