Laserfiche WebLink
Hugo Responsibilities <br />The following are Hugo's responsibilities for the Services. <br />1. Hugo will make available, and provide access to (e.g., within two to three business days), necessary <br />personnel to ensure project success, including: <br />a. A designated project manager to help schedule meetings, facilitate project governance, <br />coordinate document requests, and other tasks. <br />b. IT personnel such as system administrators, database administrators, or help desk. <br />c. Subject matter specialists to provide information on Hugo's business processes. <br />d. Personnel to execute the test scripts and document results for User Acceptance Testing ("UAT"). <br />Personnel will be made available per the project schedule and plan. <br />2. Hugo will work with OPG-3 to provide any necessary technical resources and support. This includes: <br />a. Providing requested documentation and acceptance of key deliverables within two to three <br />business days. If Hugo does not respond in writing to OPG-Ts request for acceptance within three <br />business days of OPG-Ts request, or Hugo's refusal of such approval within the three-day period <br />is not reasonable, Hugo will be deemed to have accepted. <br />b. Providing any access to the Hugo environment that the OPG-3 team will need to develop the <br />solution. <br />3. Hugo will be responsible for providing all hardware and licensing all software components necessary <br />for completing Services. This includes: <br />a. Windows Server 2012112 (or higher) and SQL Server Standard/Enterprise 2012 (or higher) licenses. <br />b. SSL certificates for all servers that require them. <br />c. Licenses for all software and systems on the Hugo network with which the Laserfiche system will <br />integrate. <br />OPCCONFIDENTIAL I SOW — Hugo — Online Permitting Solution for Permit Works <br />Enterprise Transformation Page 7 <br />