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OPG-3 Responsibilities <br />The following are OPG's responsibilities for the Services. <br />1. OPG-3 will make available, and provide access to (e.g., within two to three business days), necessary <br />personnel to ensure project success, including: <br />a. A designated project manager to help schedule meetings, facilitate project governance, <br />coordinate document requests, provide status updates and other tasks. <br />b. Experienced OPG-3 engineering personnel. <br />c. Personnel to perform preliminary testing during development and prior to UAT. Personnel will be <br />made available per the project schedule and plan. <br />2. OPG-3 will work with Hugo to provide any necessary technical resources and support. This includes <br />escalating any issues to Laserfiche Support and Laserfiche Development as necessary. <br />Project Assumptions <br />1. The scope of the engagement will include the Services described in this SOW. Any additional scope <br />requests will be provided in a separate SOW or change order. <br />a. The Services will focus exclusively on Laserfiche and Laserfiche-related products to <br />support the system and solution, except where explicitly noted in this SOW. <br />2. If after OPG-3's request for acceptance on project closeout, Hugo does not respond in writing within <br />five business days, or Hugo's refusal of such approval in the five-day period is not reasonable, Hugo <br />will be deemed to have accepted. <br />3. All Laserfiche Software Products, Professional Services and Support are sold subject to the terms <br />and conditions of Laserfiche's Software License Agreement, which accompanies the software. By <br />accepting this Statement of Work, Hugo accepts all of these terms and conditions, which will not be <br />varied except in writing signed by both parties. <br />OPC-3CONFIDENTIAL I SOW — Hugo — Online Permitting Solution for Permit Works <br />Enterprise Transformation I Page 8 <br />