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9 City of Hugo| Architectural & Design Services Lions Park Multi-Purpose Pavilion Providing Service and Accomplishing Tasks HCM’s Approach to Providing Service: The key to our service is direct and continuous involvement of a HCM’s partners in all aspects of a project. This optimizes the collective knowledge base, technical expertise, creative design abilities and project management skills from one of our firm’s partners, and the commitment we provide to the Owner to lead your project from start to finish. This approach has provided us with a unique and highly regarded reputation within the community of municipalities, building owners, consultants and contractors. We take pride in the way our Team documents information; from Project Programming to Meeting Minutes to Final Presentation Documents to thorough budget developments sets and DD / CD efforts. They all must be clear and complete. Ultimately our approach is simple, but increasingly rare. First, we must listen. This is the only way we can understand the issues at hand. Then we must begin to solve the problem in tandem with the City of Hugo and WSB. We feel that the best and most successful designs are a product of collaboration not strictly inspiration. Accomplishing Tasks: HCM takes great pride in our reputation of meeting schedules / deadlines and doing so with complete and thorough documentation. We do not miss agreed upon deadlines. We accomplish this in several ways; first is the above stated, direct leadership by firm principals, second is that we demand this same approach from our consultant teams and third, but possibly most important, is clear communication with our clients. Communication is critical. With communication, we strive to practice one of our firm tag lines – “First, we must listen.” Every City is different, and while we bring valuable knowledge and experience in the building type and tasks requested in the RFP, we still need to get to understand the needs of the City of Hugo. We need to understand goals, inspirations, constraints and respect the studies and information gathered before our involvement. The current business environment has worsened a trend in our industry of substandard or incomplete documentation. A thorough design development package is a critical step towards a successful overall project and will give the City a clear direction towards seeing this pavilion all the way through. Our team is up for this task and is excited for the opportunity. We appreciate the clear expectation of meetings, services and engagement outlined in the RFP and feel that it is in line with our opinion of what is needed to deliver the Design Development Package and Budget / Cost Estimate. No firm has designed and executed more community buildings of this size in our area. HCM will provide services backed up by experience partners, a diverse portfolio of building styles and the knowledge to quickly understand the existing body of work on this park and ask the right questions to kick off the programming efforts. These efforts are critical to correctly sizing and laying out the functional relationships of the building and its relationship to the flow of the Master Plan that WSB has created with you. We often implement the use of image boards from other projects to quickly identify architectural style and aesthetics with the City’s Steering Committee and WSB. HCM will provide 3D images to support our concept design and supplement the image / understanding for the City Team’s evaluation. As we generate two design approaches with you we will continue to vet the programming and build on the initial brainstorming meeting with the Steering Committee. Anoka County - Lake George Park Beach Facilites| HCM Architects