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!FP' <br /> rectified within seven ( 7 ) days, the complainant may <br /> then file the complaint with City. <br /> (4 ) City and Grantee shall prepare and maintain a record of <br /> all complaints made to them. If at any time after the <br /> filing of a complaint, the City' s chief administrative <br /> officer or advisory body determines , in its sole <br /> discretion, that the complaint represents a failure in <br /> the performance of Grantee pursuant to this Franchise, <br /> City may, in addition to any other remedy available to <br /> it, issue written notice specifying the nature of the <br /> complaint and order Grantee to appear at the next <br /> regularly scheduled Council meeting or at a special <br /> meeting of the Council called for this purpose. At said <br /> Council meeting, Grantee shall explain its failure to <br /> rectify the complaint and show cause why the Council <br /> should not institute default proceedings . Failure by <br /> Grantee to appear may result, at the sole discretion of <br /> City, in the termination of Franchise. <br /> ARTICLE V. <br /> CONSTRUCTION, INITIAL SERVICE AREA, <br /> LINE EXTENSION AND CONSTRUCTION STANDARDS <br /> SECTION 1 . INITIAL SERVICE AREA <br /> Grantee shall construct as the initial service area all areas <br /> containing dwelling units within the City as designated on the <br /> mapappended hereto as Exhibit A, which is incorporated herein and <br /> 23 <br />