Laserfiche WebLink
491 <br /> hours in any thirty ( 30 ) day period, Subscribers shall be <br /> credited pro rata for such interruption. The cause of any <br /> such interruption shall be removed and service restored as <br /> promptly as reasonably possible. <br /> B. Grantee shall maintain an office in the Metropolitan Area <br /> area which shall be open during all usual business hours , <br /> have a listed local telephone, and the office shall be so <br /> operated that complaints and requests for repairs or <br /> adjustments may be received at any time, seven ( 7 ) days per <br /> week. <br /> ( 1 ) Notice of this information shall be provided to all new <br /> Subscribers at the time of subscription and to existing <br /> Subscribers annually. <br /> ( 2 ) Grantee shall not engage in the sale of television sets <br /> or provide other television repair service, but in the <br /> event such service is required, shall promptly notify <br /> the Subscriber of that need for service. <br /> ( 3 ) All complaints by City, Subscribers, or other persons <br /> regarding the quality of service, equipment malfunction, <br /> billing disputes , and any other matters relative to the <br /> System, shall be investigated and responded to by a <br /> service representative of Grantee within twenty-four <br /> ( 24 ) hours . All such complaints regarding equipment <br /> malfunctions shall be responded to by a service <br /> representative to Grantee within twenty-four ( 24 ) hours . <br /> If reasonably possible, Grantee shall rectify the cause <br /> of all valid complaints . If a complaint is not <br /> 22 <br />