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communications industry, and allow for inspection and copying <br /> of them by City at reasonable times at Grantee ' s designated <br /> office . The books and records to be maintained by Grantee <br /> shall include the following: <br /> ( 1 ) A record of all requests for service except those <br /> requests subsequently withdrawn; <br /> ( 2 ) A record of all Subscriber or other complaints, and the <br /> action taken; <br /> (3 ) A file of all Subscriber contracts; and <br /> ( 4 ) Financial records . <br /> B. City shall give Grantee at least twenty-four ( 24 ) hours <br /> notice before making inspections of any books or records of <br /> Grantee. <br /> C. Grantee shall file with City, at the time of its annual <br /> payment of the franchise fee as described in this Franchise, <br /> a brief report showing the basis for the computation and a <br /> copy of Grantee ' s annual report filed with the franchising <br /> authority for the Ramsey/Washington Franchise Area. <br /> D. City, its agents and representatives shall have authority to <br /> arrange for and conduct an audit of and copy the books and <br /> records of Grantee . The City and Grantee shall establish <br /> reasonable procedures to protect the confidentiality of <br /> information. Grantee shall first be given five ( 5 ) days <br /> notice of the audit request, the description of and purpose <br /> for the audit, and a description, to the best of City ' s <br /> ability, of the books , records and documents it wants to <br /> review. Grantee shall receive at least twenty-four ( 24 ) <br /> 32 <br />