03-08-2023 Workshop Packet - Laserfiche WebLink

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7.Waste hauling contracts- The City has adopted an organized collection with three waste haulers licensed to operate within the City and this past summer experienced considerable challenge as labor shortages resulted in one of the haulers suspending waste pickup. This resulted in a number of citizens complaining to the City and the City got involved in trying to find a resolution. Little Canada is under contract to continue this arrangement through the end of 2024. Because of these challenges, the City would be wise to consider changes to a single hauler for waste collection leading to a stronger commitment to provide services. 8.The Council has identified in the 2022 Strategic Plan a number of initiatives and projects that the City is or will be working on in the short-term future. This includes considering an Administration/Communications position in January of 2023. Most staff agree that a communication position is needed in the organization as those duties are currently placed on the Parks and Recreation/Community Services Director creating too heavy a workload. 9.Payment Systems Network (PSN) in its on-line version does not allow residents to see the breakdown of their water, sewer and trash expenses. Residents will pay on-line and contact City Hall requesting the breakdown. 3)How efficient, effective, and supported do you feel in your leadership position at the City of Little Canada and why? Staff feel that it is difficult to be effective when they have only a small team, some of whom may be absent or serving as backup for other City staff who are out. Having a lean staff leads to everybody carrying a significant workload and being relied upon to meet certain deadlines and keep projects moving. When that cannot happen, the less urgent and sometimes more proactive work tasks, get delayed or postponed indefinitely. Some departments are feeling less effective because the State continues to impose new laws and require more cumbersome reporting requirements that adds to workloads. A prime example is the increased financial reporting required of the City on projects using Tax Increment Financing. Department heads find themselves pulled in many different directions and unab le to achieve their bigger picture priorities for the department due to the need to put out fires and react to whatever the urgency is for that day. Some department heads perform routine day-to-day functions that other department staff normally would and forego doing department head work because of time constraints. Some departments that have been able to invest in new technologies feel proudly that they have made significant strides in becoming more efficient in the last year. Al though technology is expensive, the investment in software and new technology is proving to be worth every penny according to this individual. 11 of 63