08-09-2023 Council Packet - Laserfiche WebLink

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Ramsey County │ Annex A: Volunteer and Donations Management 21 3.5.4.2 Roles There are several key roles needed for an effective VRC. Early and late in the operation, or for smaller operations, it is possible that some of these roles may be combined. However, operations will be most successful when at least one individual can be assigned to each role, and some roles may necessitate increased numbers of personnel depending on the level of response. The same roles may be used for either a physical or virtual environment, though a virtual environment may require some modifications. An overview of each role is provided here: • Volunteer Group Supervisor. This position serves at the VRC and operates as the direct link between the EOC and the VRC(s). The Volunteer Group will communicate Unaffiliated Volunteer Group requests, provide SitReps, and will work to resolve other requests and issues that come from the VDCB Director or other VDCB Group Supervisors. They also hold overall responsibility for the establishment, operation, and demobilization of the VRC. This position ensures that staffing levels are appropriate and that the VRC is accessible and provides culturally competent services to the community. • Data Coordinator. Establishes and manages the Data Coordination Desk, which ensures data management and tracking of volunteers, volunteer requests, referrals, and deployments. In a large operation, there may be a Lead Data Coordinator and Support Data Coordinators. • Facility and Safety Officer. Responsible for evaluating the VRC prior to opening and continually monitoring site, staff, and potential volunteers for safety issues. Provides daily safety briefings to all staff. Ensures facility is clean and in safe operating status. Coordinates staff meals and ensures an adequate supply of drinking water. In a large operation, there may be a Lead Facility and Safety Officer and Assistant Facility and Safety Officers. • Reception Coordinator. The first contact most members of the public will have with the VRC. Posts volunteer opportunities, provides potential volunteers with intake forms, and directs unrelated inquiries to the appropriate resource. In a large operation, there may be a Lead Receptionist and Support Receptionists. • Interview Coordinator. Establishes and manages the Intake and Referral Station (which provides a review of the Intake Forms), conducts an interview, and refers to an appropriate opportunity. In a large operation, there may be a Lead Interviewer and Support Interviewers. In a small operation, this position may be combined with the Volunteer Opportunities Coordinator. • Volunteer Opportunities Coordinator. Establishes and manages the Volunteer Opportunities and serves as a liaison to the local EOC Logistics Section and CBOs to understand and receive needs assessments and requests for volunteers. Coordinates with the Interviewer to maintain a list of volunteer needs and supervises the Data Coordinator. In a large operation, there may be a Lead Volunteer Opportunities Coordinator and Support Volunteer Opportunity Coordinators. In a small operation, this position may be combined with the Interview Coordinator. • Verification Coordinator. Verifies and takes copies of any licensures, certifications, or other credentials needed to fulfill a particular opportunity. Facilitates background checks as needed. In a large operation, there may be a Lead Verification Coordinator and Support Verification Coordinators. In a small operation, this position may be combined with the Referral Coordinator.