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3 <br /> <br />City of Little Canada Personnel Policy <br /> <br />In the arena of <br />POSITIVITY <br />We create a <br />good working <br />environment <br />As illustrated by: <br />• Being willing to help with the smile. <br />• Kindness when faced with aggression. <br />• Keep positive perspective no matter what the situation. <br />(Light at end of tunnel) <br />• Inspire smiles. <br />• Be the light to inspire. <br />• Be lighthearted and joyful in the face of adversity. <br />In the arena of <br />SERVICE- <br />ORIENTED <br />We <br />demonstrate <br />value for the <br />community <br />As illustrated by: <br />• Treating both sides professionally and maintaining a positive <br />reputation. <br />• Be willing to do what it takes. <br />• Treat others as you want to be treated. <br />• Provide prompt response to resident inquiries. <br />• Empathize with community. <br />• Adapting, listening and problem solving for all groups of <br />community members. <br />In the arena of <br />GRIT <br />We do what it <br />takes to get the <br />job done <br />As illustrated by: <br />• Doing what it takes to get the job done correctly, timely and <br />in the best interests of the community. <br />• Getting the job done no matter what the circumstances. <br />• Just do it. Get it done. <br />• Early and late hours to complete tasks and jobs, no matter <br />the weather. <br />• Hard work. Doing what's needed. <br />In the arena of <br />RESPONSIBILITY <br />We show up <br />and be <br />accountable <br />As illustrated by: <br />• Doing the “right thing” for our taxpayers and <br />community members. <br />• Completing our duties to the best of our ability as <br />required. <br />• If you say you're going to do something, do it or ensure <br />it gets done. <br />• Going above and beyond our job description and be <br />reliable. <br />• Timeliness of completing projects. Get information to <br />someone who requests it in a timely manner.