11-17-2021 Council Packet - Laserfiche WebLink

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• Ability to create and send resident newsletters via email • Mobile app • User-friendly software for recreation center members and staff • Easy-to-use programming capabilities for recreation staff • Ability to manage and track membership visits • Ability to market program offerings to members who have utilized similar programs Recreation management software (CivicRec) initial investment: $28,085 (assuming partnering with CivicEngage). This includes setup, design, implementation and integration, etc. The annual contract service fee is $19,900. In addition, the current City GovOffice website is due for an upgrade and contract renewal. This upgrade and contract renewal pricing for GovOffice is $13,200. GovOffice is not able to provide the functionality (such as email and text communications with residents) that staff feels is necessary to provide adequate communication and customer service to residents. In addition, GovOffice is not able to host the recreation center website. Therefore, staff is recommending the CivicPlus platform for a cohesive experience with the CivicRec management software. CivicEngage website design and hosting is $63,040. This includes website design, content migration, mobile app development, ongoing technical support, web hosting, etc. This cost includes the creation and hosting of the recreation center portion of the website. The annual contract service fee is $18,968.25. Please note if the City Council chooses not to replace the current website, an additional $14,450 would be added to the above CivicRec initial investment. By combining CivicRec with CivicEngage (the CivicPlus package), the city will gain a cohesive user experience with an updated and modernized look and feel. This will also create a user- friendly experience for both residents and staff. CivicPlus offers pricing discounts of $14,450 on CivicRec with the purchase of the CivicEngage platform. The complete CivicPlus package for initial investment is $91,125 (eligible for ARPA funding) with an annual contract service fee of $38,868.25. RECOMMENDATION: Staff recommends the approval of the CivicPlus, which includes the CivicEngage and CivicRec platforms which will run the recreation center website and recreation management software, as well as replace and modernize the existing City website. ATTACHMENTS: • CivicEngage statement of work pricing • CivicRec statement of work pricing • CivicEngage proposal